Privacy Policy

1. Who This Policy Covers

This Policy applies to information collected through the Site, our online forms, phone calls, text messages, emails, and in person while we are providing painting services to you. It does not apply to third-party websites or services that are linked from the Site — those have their own privacy policies, which we encourage you to review.

2. Information We Collect

Information you provide

• Contact details — name, phone, email, and the service address you submit through our estimate or contact forms.
• Project details — descriptions, photos, and measurements you share so we can quote and plan your job.
• Payment details — collected and processed by our third-party payment processor. We do not store your full card number on our servers.
• Communications — texts, emails, voicemails, and any other messages you send us, including follow-ups and reviews.

Information collected automatically

• Device and browser data — IP address, browser type, operating system, screen size, and language.
• Usage data — pages viewed, time on the Site, referring URL, and basic interaction events.
• Cookies and similar technologies — see Section 6.

Information from third parties

• Reviews and contact information from review platforms and lead-generation services (e.g., Google Business Profile, Yelp, Angi) when you reach out to us through them.
• Information from advertising platforms (e.g., Google Ads, Meta) when you respond to one of our paid ads.
• Referrals from existing customers, with their permission.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and communicate with you about your project.
• Schedule, perform, and invoice our services.
• Maintain records of completed work for warranty, tax, and legal purposes.
• Send service-related messages (appointment reminders, project updates).
• Send marketing emails or texts only with your consent, which you can withdraw at any time.
• Improve the Site, our services, and customer experience.
• Detect, prevent, and respond to fraud, security incidents, and abuse.
• Comply with legal obligations and resolve disputes.

4. How We Share Information

We do not sell your personal information. We share it only as needed to operate, in the following situations:

• Service providers acting on our behalf — for example, scheduling tools, payment processors, email and text delivery services, website hosting, analytics, and review platforms. These providers are contractually limited to using your information for the services they provide to us.
• Subcontractors if your project requires specialized work outside our team's scope. We share only the information needed to complete your project, and only with your knowledge.
• Legal authorities when required by subpoena, court order, or other legal process, or to protect rights, property, or safety.
• Business successors in the event of a merger, acquisition, financing, or sale of all or part of our business — your information would transfer subject to this Policy.

5. Marketing & Communications

With your consent, we may send occasional emails or text messages about promotions, seasonal services, or company updates. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email;
• Replying STOP to a text message; or
• Contacting us directly using the details in Section 14.

Even after you opt out of marketing, we may still send you transactional messages about an active project (e.g., scheduling, invoicing, or warranty matters).

6. Cookies & Analytics

The Site uses cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use it. We may use:

• Strictly necessary cookies — required for the Site to function (e.g., form submission, security).
• Analytics cookies — for example, Google Analytics — to understand traffic patterns and improve the Site.
• Advertising cookies — used by ad platforms (e.g., Google Ads, Meta Pixel) if we run paid campaigns, to measure and improve campaign performance.

You can control cookies through your browser settings, opt out of Google Analytics using Google's opt-out tool, and adjust ad preferences directly with each ad platform. Some Site features may not work without certain cookies.

7. Third-Party Links

The Site may link to third-party websites — for example, paint manufacturers, review platforms, or social-media profiles. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information with them.

8. Data Security

We use commercially reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, restricted access to project records, and vetted third-party providers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you as required by law.

9. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, or as required by law (for example, tax, accounting, warranty, or dispute-resolution requirements).

• Project records are typically retained for [7] years after project completion.
• Marketing contacts are retained until you unsubscribe.
• Site analytics data retention follows the analytics provider's default settings.

When information is no longer needed, we delete or anonymize it.

10. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correct — ask us to fix inaccurate or incomplete information.
• Delete — ask us to delete your information, subject to legal exceptions (e.g., we may need to retain certain records for tax or legal reasons).
• Opt out of marketing — see Section 5.
• Opt out of "sale" or "sharing" — we do not sell personal information, and we do not share it for cross-context behavioral advertising in the technical senses defined under California law.
• Portability — receive a copy of your information in a portable format where applicable.
• Non-discrimination — we will not discriminate against you for exercising these rights.

To exercise these rights, email us at [email protected] or call (272) 282-6888. We respond to verifiable requests within 30 days. We may need to verify your identity before fulfilling certain requests.

11. Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us using the details in Section 14 and we will delete it promptly.

12. Visitors From Outside the U.S.

The Site is operated from the United States. If you visit from outside the U.S., please be aware that any information you submit will be transferred to and processed in the U.S., where data-protection laws may differ from those of your country.

13. Changes to This Policy

We may update this Policy from time to time. The current version is always available at this URL with its effective date. Material changes will be communicated through the Site or, where appropriate, by email or text. Your continued use of the Site or our services after a change takes effect constitutes acceptance of the updated Policy.