Terms & Conditions

1. Agreement to These Terms

By accessing the Site or hiring APP for any service, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement on your own behalf or on behalf of the property owner. These Terms apply alongside any signed estimate or work agreement; in case of conflict, the signed work agreement controls for that specific project.

2. About Us

APP is a Pennsylvania limited liability company providing residential and commercial interior painting, exterior painting, and cabinet refinishing services. We primarily serve Lackawanna, Luzerne, Pike, Susquehanna, and Wayne Counties, Pennsylvania, with our home base in Old Forge, PA.

3. Estimates & Quotes

• Initial estimates are free with no obligation.
• Written estimates are valid for 30 days from the date of issue unless stated otherwise.
• Pricing may be adjusted if the scope, site conditions, or material costs change materially after the estimate. Any change orders will be confirmed in writing (email or text is acceptable) before additional work begins.
• Verbal estimates are non-binding; only written estimates are enforceable.

4. Scheduling

• Project start dates are scheduled by mutual agreement and confirmed in writing.
• Exterior painting is weather-dependent. Rain, high humidity, or temperatures outside the paint manufacturer's specified ranges may delay work. We will reschedule promptly with no penalty in either direction.
• We will provide a reasonable arrival window for each scheduled day and notify you of any delays.

5. Pricing, Deposits & Payment

The fees, deposit, and payment schedule for your project are set in your written estimate. In general:

• A deposit may be required to confirm a scheduled project. Deposit amounts comply with applicable Pennsylvania law, including the Pennsylvania Home Improvement Consumer Protection Act for qualifying jobs.
• Remaining balances are due on substantial completion of the project unless a phased payment schedule is agreed in writing.
• Accepted payment methods are listed on your invoice (typically cash, check, and major payment platforms).
• Balances unpaid 30 days past the invoice due date may incur a service charge of 1.5% per month (18% APR) or the maximum rate permitted by Pennsylvania law, whichever is lower.
• If collection becomes necessary, you agree to pay reasonable collection costs and attorneys' fees as permitted by law.

6. Customer Responsibilities

To help your project go smoothly, you agree to:

• Provide reasonable access to the work area during scheduled hours.
• Remove or relocate fragile items, valuables, electronics, artwork, and personal property from the work area before our team arrives. If you require us to handle relocation, please notify us in writing in advance — additional charges may apply, and we cannot accept liability for items we are asked to move.
• Secure pets in a separate area of the property during work.
• Confirm color selections, sheens, and finish preferences in writing before paint is purchased. Color changes after paint has been purchased may incur restocking and re-purchase costs.
• Disclose any known or suspected hazards (e.g., lead-based paint in pre-1978 surfaces, asbestos, mold, structural damage, electrical issues) before work begins.
• Ensure utilities and adequate lighting are available in the work area.

7. Materials & Products

• Unless your written estimate specifies otherwise, we use mid- to high-grade paint and primer products from reputable manufacturers (e.g., Sherwin-Williams, Benjamin Moore).
• Customer-supplied paint is permitted at your request. APP is not responsible for performance, color match, finish, coverage, or durability issues arising from products that we did not specify or supply.
• Leftover paint of useful quantity will be left with you for touch-ups upon request, subject to applicable disposal rules.

8. Lead-Safe Practices (Pre-1978 Properties)

For homes or child-occupied facilities built before 1978, APP follows the U.S. Environmental Protection Agency's Lead Renovation, Repair, and Painting (RRP) Rule when surfaces requiring disturbance are confirmed or presumed to contain lead-based paint. Where this work applies, you will be provided with the EPA's "Renovate Right" pamphlet before work begins, and the work will be performed by an EPA-certified renovator.

We may decline work if a property's lead conditions cannot be safely managed within RRP requirements.

9. Cancellation & Refunds

• You may cancel a scheduled project at any time before work begins. Cancellations made within 48 hours of the scheduled start may forfeit a portion of any deposit equal to the reserved labor and any materials already purchased and not returnable.
• Once work has begun, the project is non-refundable except as required by law; you remain responsible for work completed and materials supplied through the date of cancellation.
• We reserve the right to reschedule or cancel a project if site conditions, weather, or safety concerns prevent safe execution. If we cancel for our own convenience, any deposit you paid will be fully refunded.

Pennsylvania consumer-protection laws may give you additional cancellation rights for certain home-improvement contracts. Those statutory rights apply regardless of anything in these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, APP's total liability arising out of or in connection with the Site, our services, or these Terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount paid by you to APP for the specific services giving rise to the claim. APP shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of use, or property damage that is not directly caused by APP's work.

Nothing in these Terms limits liability for fraud, willful misconduct, or any other liability that cannot be limited under Pennsylvania law.

11. Indemnification

You agree to indemnify and hold APP and its owners, employees, and subcontractors harmless from any third-party claims, damages, or expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms or your project agreement;
• Hazards on your property that you knew or should have known about and did not disclose to us; or
• Work you direct us to perform that violates applicable laws, building codes, or HOA / condo association rules.

12. Photographs & Project Use

APP may photograph or video-record completed work for our portfolio, marketing, social media, or training purposes. We do not include identifiable interior personal property, faces, or specific addresses without your written consent. You may opt out of photography at any time before or during the project by notifying your project lead in writing.

13. Website Use & Intellectual Property

The Site — including text, photos, logos, designs, layouts, and code — is the property of APP or our licensors and is protected by U.S. copyright and trademark law. You may not reproduce, republish, or use Site content without our prior written permission, except for personal, non-commercial reference and printing of your own copy of these Terms.

The Site is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses, although we take reasonable steps to keep it secure.

14. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute arising out of these Terms or our services shall be brought in the state or federal courts located in Lackawanna County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

Before initiating litigation, the parties agree to attempt to resolve disputes in good faith through written notice and a 30-day informal resolution period. This requirement does not apply to claims for emergency injunctive relief.

15. Severability

If any provision of these Terms is found unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to be enforceable, and the remaining provisions will continue in full effect.

16. Changes to These Terms

We may update these Terms from time to time. The current version is always posted at this URL with its effective date. Material changes will be communicated through the Site or, where appropriate, by email or text. Your continued use of the Site or our services after a change constitutes acceptance of the updated Terms.